QUALITY POLICY
Our values:
- CUSTOMER FOCUS
- EMPLOYEE RESPONSIBILITY AND ENGAGEMENT
- CONSTANT MONITORING OF COMPANY PROCESSES
- CONTINUOUS IMPROVEMENT
Putting Customers First
Our products and services are designed with our customers’ needs and expectations in mind, aiming to ensure functionality, efficiency, safety, innovation, high quality, and respect for the environment.
Our goal is to always remain attentive to our customers’ requests, not only in terms of the quality and precision of our work, but also in terms of logistics and timelines, from the moment an order is placed all the way to its final delivery.
We strive to keep improving our customer focus and to maintain it over time by building long-term relationships with both customers and suppliers.
Responsibility
Every employee working for our company is held accountable for the results of their activities. Everyone is expected to accept this responsibility, thanks to an understanding of the clear and precise goals which the company intends to achieve. The way we interact with clients and suppliers is established by the management and shared with the team.
Constant Improvement
By constantly monitoring the company’s organization and processes, we regularly define and monitor performance indicators. These results serve as a guideline for improving the professional activities of all employees and, in turn, the entire corporate quality system and its related processes.
Boosting Efficiency
Acting swiftly and effectively on the market is crucial for business development. We provide services faster by simplifying processes and responding immediately to customer requests.
Legal Requirements
In our operations, we are particularly careful to comply with occupational safety regulations and prevent worker injuries.
Knowledge and Motivation
The professional development of our employees is integrated into our improvement plans, which are regularly reviewed by company management.
The management encourages teamwork by providing motivation and nurturing creativity.
Our objectives:
- Maintain a constant focus on customer needs.
- Act quickly and effectively on the market.
- Build lasting relationships with customers and suppliers.
- Manage the company to create value, thereby ensuring continuity and satisfaction, not only for the owners, but also for employees and collaborators.
Evelina Pernici
Antonio Pernici
General Managers